Course Overview

This course equips participants with the foundational knowledge and skills to recognize, respond to, and support individuals affected by traumatic events in the workplace. It emphasizes psychological first aid, immediate response strategies, and creating a supportive environment that fosters recovery and resilience.

Course Objectives

By the end of this training, participants will be able to:

  1. Understand what constitutes a traumatic event and its possible effects in the workplace.

  2. Recognize common emotional and behavioral responses to trauma.

  3. Apply basic psychological first aid principles to support colleagues.

  4. Know how and when to refer affected individuals to professional help.

  5. Foster a compassionate and trauma-informed workplace culture.

Target Audience

  • Managers and Supervisors

  • HR Professionals

  • Employee Wellness Champions

  • Peer Support Volunteers

  • Team Leaders

  • Any employee interested in workplace mental health

Course Content

0:00 – 0:15 – Introduction & Objectives

  • Icebreaker: “What does trauma look like to you?”

  • Importance of trauma-informed response at work

0:15 – 0:35 – Understanding Trauma in the Workplace

  • Definition and types of traumatic events (e.g., sudden death, accidents, violence)

  • Emotional, physical, and cognitive responses to trauma

0:35 – 1:00 – Recognizing Signs of Distress

  • Red flags in behavior, communication, and work performance

  • Trauma impact on team dynamics and morale

1:00 – 1:30 – Basic Psychological First Aid (PFA)

  • The “Look, Listen, Link” approach

  • What to say and what not to say

  • Boundaries of support – you’re not a therapist

1:30 – 1:50 – Referral and Follow-Up

  • When to escalate to professionals

  • Internal and external support systems

  • Confidentiality and sensitivity

1:50 – 2:00 – Wrap-Up and Key Takeaways

  • Q&A session

  • Quick checklist: “How prepared is your team to respond to trauma?”

Course Duration

2 Hours

This concise training session ensures participants gain practical, trauma-informed tools to respond effectively and compassionately to incidents in the workplace.

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