Course Overview
Developing strong empathy and active listening skills is essential for creating a respectful, supportive, and emotionally intelligent workplace. This 2-hour training equips professionals with the tools to communicate more effectively, manage difficult conversations with care, and build lasting trust within teams.
Whether you are a team leader, wellness professional, or HR specialist, mastering empathy and active listening will help you navigate sensitive discussions, promote inclusion, and improve employee well-being.
Objectives:
- Practice non-judgmental listening
- Respond with empathy in difficult conversations
- Build emotional intelligence
Content:
- What empathy is (and isn’t)
- Listening without fixing
- Practicing “reflect and validate” technique
Target Audience:
Managers, teams, wellness and HR staff
Duration:
2 Hours