Course Overview
This course helps participants understand and manage emotions, both their own and others’, to improve workplace relationships, teamwork, and leadership. It provides practical tools for emotional control, empathy, and effective interpersonal communication.
Course Objectives
By the end of the course, participants will be able to:
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Increase self-awareness and emotional self-regulation
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Recognize and respond empathetically to others’ emotions
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Build strong social and relationship management skills
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Navigate workplace challenges with emotional intelligence
Course Content
Module 1: The Foundations of Emotional Intelligence
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Introduction to the five pillars of EQ:
- Self-awareness
- Self-regulation
- Motivation
- Empathy
- Social skills
Module 2: Managing Yourself
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Identifying emotional triggers
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Strategies for staying calm and in control
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Using emotional insight to make better decisions
Module 3: Understanding Others
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Reading emotional cues in colleagues
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Practicing empathy and active listening
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Giving and receiving feedback with emotional awareness
Module 4: EQ in Action
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Managing team dynamics and relationships
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Resolving conflict using emotional intelligence
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Leading with emotional balance and integrity
Course Duration
3 hours