Course Overview
This interactive course helps participants master the art of giving and receiving feedback in a respectful, clear, and growth-driven way. It promotes a feedback culture that strengthens communication, builds trust, and supports continuous improvement within teams and organizations.
Course Objectives
By the end of the training, participants will be able to:
-
Understand the importance of constructive feedback in development
-
Deliver feedback using clear, respectful, and specific language
-
Receive feedback with openness and reduce defensiveness
-
Apply proven models to structure feedback conversations
-
Use feedback to support personal and team growth
Target Audience
Ideal for:
-
Team leaders and supervisors
-
Employees at all levels
-
HR professionals and people managers
-
Educators, coaches, and mentors
-
Customer service and client-facing staff
Course Content
Module 1: Why Feedback Matters
-
The role of feedback in development
-
Constructive vs. destructive feedback
-
Addressing common fears and resistance
Module 2: Principles of Effective Feedback
-
Using timely, behavior-based, and specific feedback
-
Balancing praise with areas for improvement
-
Avoiding judgment and blame
Module 3: Feedback Delivery Models
-
SBI: Situation–Behavior–Impact
-
COIN: Context–Observation–Impact–Next steps
-
Feedforward techniques for future-focused feedback
Module 4: Receiving Feedback Gracefully
-
Staying calm and curious during feedback
-
Asking for clarification without being defensive
-
Expressing appreciation and reflecting on feedback
Module 5: Practice & Application
-
Role-play scenarios: peer-to-peer and manager-to-employee
-
Practicing real-time feedback
-
Self-reflection and action planning
Course Duration
3 hours