Course Overview
This practical course equips participants with essential tools to improve how they speak, listen, and present themselves. By aligning verbal messages with nonverbal cues like tone, body language, and eye contact, participants can strengthen professional relationships and avoid misunderstandings.
Course Objectives
By the end of the course, participants will be able to:
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Understand the key components of effective communication
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Recognize how tone, gestures, and facial expressions impact messages
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Communicate with clarity, empathy, and confidence
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Prevent miscommunication in team and workplace settings
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Give and receive feedback with professionalism
Target Audience
This training is ideal for:
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Employees at all levels
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Supervisors and team leaders
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Customer service and sales professionals
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HR and administrative staff
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Students preparing for the job market
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Trainers and facilitators
Course Content
Module 1: Foundations of Communication
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Sender, message, receiver, and feedback loop
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Verbal vs. non-verbal communication
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Barriers to understanding
Module 2: Verbal Communication Skills
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Speaking clearly and briefly
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Managing tone, pace, and inflection
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Asking powerful questions
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Paraphrasing for clarity
Module 3: Non-Verbal Communication Skills
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Mastering eye contact, facial expressions, and gestures
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Posture and space awareness (proxemics)
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Reading body language in others
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Aligning non-verbal signals with spoken words
Module 4: Professional Communication in Practice
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Speaking up in meetings and interviews
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Navigating emotional conversations
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Feedback skills
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Virtual communication tips (lighting, camera, presence)
Module 5: Practice and Role-Play
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Real-world scenarios (e.g., disagreements, reviews, pitches)
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Spotting verbal/non-verbal mismatch
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Peer observation and feedback
Course Duration
3 hours