Course Overview
This course guides SACCO leaders in driving digital transformation strategies to remain competitive, improve efficiency, and meet evolving member needs in a rapidly changing financial landscape.
Course Objectives
Participants will be able to:
- Understand digital transformation concepts and drivers.
- Assess SACCO digital maturity and identify gaps.
- Develop a digital transformation roadmap.
- Manage change and staff readiness for digital initiatives.
- Leverage digital channels to enhance member experiences.
Course Content
Module 1: Introduction to Digital Transformation
- What is digital transformation?
- Benefits for SACCOs
Module 2: Assessing Digital Readiness
- Digital maturity assessments
- Identifying operational and technological gaps
Module 3: Developing a Digital Transformation Strategy
- Setting objectives and priorities
- Resource mobilization and budgeting
Module 4: Implementation and Change Management
- Managing resistance to change
- Staff training and capacity building
Module 5: Leveraging Digital Channels
- Mobile banking, USSD, and digital lending platforms
- Social media and member engagement
Module 6: Measuring Success
- Key Performance Indicators (KPIs) for digital transformation
Target Audience
- Board Members
- CEOs and Senior Managers
- ICT Officers
- Strategy and Operations Managers
Course Duration
- 1 Day (Full Day) Training