Course Overview
This training equips SACCO staff with knowledge on mobile banking and digital lending platforms to enhance financial inclusion, operational efficiency, and member satisfaction.
Course Objectives
Participants will be able to:
- Understand mobile banking and digital lending concepts.
- Explore the benefits and challenges of digital platforms.
- Operate SACCO mobile banking and lending platforms efficiently.
- Identify risks associated with digital platforms and mitigate them.
- Promote adoption among SACCO members.
Course Content
Module 1: Introduction to Mobile Banking and Digital Lending
- Overview of digital financial services
- Mobile banking functionalities for SACCOs
Module 2: Digital Lending Platforms
- Types of digital lending models
- Loan application, appraisal, disbursement, and recovery via digital platforms
Module 3: Benefits and Challenges
- Enhancing outreach and financial inclusion
- Risks: fraud, system failures, member literacy
Module 4: Operationalising Digital Platforms
- Integration with core banking systems
- User training and support
Module 5: Risk Management and Compliance
- Cybersecurity considerations
- Data protection and privacy compliance
Target Audience
- Front Office Staff
- Credit Officers
- ICT Officers
- Management and Board Members
Course Duration
- 1-Day Training