Artificial Intelligence (AI) Training | Staff training in Kenya |ICT Skills

Course Overview:

This training introduces participants to the transformative potential of artificial intelligence in enhancing SACCO operations, customer service, and decision-making. The course provides both strategic and practical insights into how AI can be applied to automate processes, manage risks, improve member experience, and drive innovation in financial services.

Course Objectives:

By the end of this course, participants will be able to:

Understand key concepts and applications of artificial intelligence in financial services.
Identify opportunities for AI integration in SACCO operations such as credit scoring, member onboarding, and customer service.
Evaluate ethical and data privacy considerations in deploying AI technologies.
Gain practical knowledge of AI tools relevant to SACCOs.
Develop a roadmap for AI adoption and implementation in their institution.

Target Audience:

SACCO Board Members
ICT and Innovation Officers
Finance and Credit Managers
Compliance and Risk Officers
Customer Service and Marketing Staff
SACCO Leaders interested in digital transformation

Course Content:

Module 1: Introduction to Artificial Intelligence

What is AI?
Machine Learning vs. Traditional Programming
AI in the financial sector: trends and impact

Module 2: Use Cases of AI in SACCO Services

AI-powered credit scoring and loan processing
Chatbots and virtual assistants for customer service
AI in fraud detection and risk monitoring
Automating member onboarding and document processing

Module 3: Data, Ethics, and Compliance

The role of data in AI
Ethical AI use and bias prevention
Data protection and regulatory compliance

Module 4: Tools and Technologies

Overview of popular AI platforms (e.g., ChatGPT, IBM Watson, Microsoft Azure AI)
Introduction to low-code/no-code AI tools
Integrating AI with existing SACCO software systems

Module 5: Implementation and Change Management